Superior Collections With Predictive Analytics

by Satish Shenoy | Feb 21, 2018 | Blog, Blog, Financial Services, Insurance

A Customer Engagement center is a central point from which all customer contacts, including voice calls, chat, email, social media, faxes, letters, etc., of an enterprise are managed. According to the Head of a leading BPO that handles 9 percent of the world’s contact center traffic, over ninety percent of all engagement centers are driven by static rules-based systems.