ScoreData has consistently delivered substantial lift on each of our predictive engagements with our customers
in banking, financial services, insurance, healthcare and retail.
REDUCTION IN AVERAGE HANDLE TIME
Reduction in Average Handle Time improves customer experience and increases contact center productivity
INCREASE IN DEBT COLLECTION
Increase in debt collections leads to boost in revenue
Improvement in First Call Resolution results in superior customer experience
INCREASE IN CONVERSIONS
Increase in conversions of job applications by optimizing candidate-recruiter matching
Want To See ScoreFast™ In Action?
ScoreData helps businesses deliver exceptional business outcomes and customer experiences by combining diverse data sets with dynamic machine learning. We have developed an award-winning predictive solutions deployment platform ScoreFast™ which creates models based on the target outcome. ScoreFast™ is self-learning in nature and can automatically update models with little-to-no manual intervention. All these features ensure lowest total cost of ownership.
“Over the last eighteen months, the ScoreData team has delivered exceptionally performing models deployed in our collection centers, significantly and continuously improving our debt collection efforts. We are looking forward to leveraging ScoreData elsewhere at TMFL and proliferating these solutions in our other portfolio companies”.
Bhavin Parekh | Contact Center Manager
Tata Motors Finance Limited (TMFL)
“ScoreData is an innovative predictive solutions development and deployment platform. Their unique differentiation is in the deployment of continuously learning solutions targeted towards mid to large enterprises. They have a unique completeness of vision and the team to execute that broad vision in the marketplace”.
Scoredata has been recognized by Gartner under “Vendors to Watch” in the Gartner report “Market Trends: Planning Beyond the Hype of Artificial Intelligence and Automation” by Charlotte Patrick and Amresh Nandan”
“ScoreData is reinventing how customers and businesses engage with each other at multiple touch points in the omni-channel. With ScoreData’s ScoreFast™ AI/ML technologies, companies will be able to anticipate customer needs and offer more personalized solutions. ScoreFast™ has consistently delivered superior customer experiences for both inbound and outbound customer engagement.” said Shoko Kanehara, Senior Vice President of Recruit Strategic Partners (RSP).
“We are very impressed with the ScoreData team, their passion, and their innovative approach to build the next generation of AI/ML powered engagement solutions”.
Shoko Kanehara | Senior Vice President
Recruit Strategic Partners
“We are very pleased to partner with ScoreData to execute on the vision of the NTTDATA Innovation Center for a broad range of use cases that impact our insurance customers.
It’s a pleasure to work with their team”
NTTDATA Innovation Center
“The addition of ScoreData offers Talkdesk customers the ability to easily add best-of-breed, cutting-edge solutions leveraging highly versatile and advanced AI/ML functionality to their contact center platforms”
Tiago Paiva | CEO