by Satish Shenoy | Feb 21, 2018 | Blog, Blog, Financial Services, Insurance
A Customer Engagement center is a central point from which all customer contacts, including voice calls, chat, email, social media, faxes, letters, etc., of an enterprise are managed. According to the Head of a leading BPO that handles 9 percent of the world’s contact center traffic, over ninety percent of all engagement centers are driven by static rules-based systems.
by Mudit Chandra | May 10, 2016 | Blog, Blog, Contact Center, Insurance
There are broadly three ways for a business to grow and defend its current revenue stream: by acquiring new customers, by cross or up-selling to existing customers, and by improving customer retention. All three have a cost associated with them and the businesses are interested in the ROI on their investments.
by Vas Bhandarkar | Mar 17, 2016 | Blog, Blog, Financial Services, Insurance
Insurance companies, by the very nature of their business, have constantly growing data sets that need to be analyzed continuously. As well, there is a growing demand for widespread creation and consumption of up-to-date analytics-driven insights within the enterprise.