ScoreFast™ Reduced Average Handle Time (AHT) at an Enterprise Contact Center by 23%
A large US enterprise with over 200 agents used manually encoded rules within their legacy contact center to manage the sales and support experience for their customers.
Churn and Loyalty Analytics
Customer Churn or Customer Attrition analysis is one of important business activities for Banks, Telecom companies , Retails firms, financial services institutions and Insurance companies for single most important reason that cost of acquiring a new customer is far greater than cost of retaining an existing customer.