ScoreFast™ Reduced Average Handle Time (AHT) at an Enterprise Contact Center by 23%
A large US enterprise with over 200 agents used manually encoded rules within their legacy contact center to manage the sales and support experience for their customers.
Customer Segmentation
Customer segmentation or Market Segmentation helps a company to segment or divide its customers in different groups relevant to the business. The key to any Customer Segmentation is to divide the customers into groups based on prediction on their value to the company and target each group with different strategy to maximize the profit or ROI.
Churn and Loyalty Analytics
Customer Churn or Customer Attrition analysis is one of important business activities for Banks, Telecom companies , Retails firms, financial services institutions and Insurance companies for single most important reason that cost of acquiring a new customer is far greater than cost of retaining an existing customer.
Churn Management for the Masses using ScoreFast™
There are broadly three ways for a business to grow and defend its current revenue stream: by acquiring new customers, by cross or up-selling to existing customers, and by improving customer retention. All three have a cost associated with them and the businesses are interested in the ROI on their investments.