A large US enterprise with over 200 agents used manually encoded rules within their legacy contact center to manage the sales and support experience for their customers.
Star Network is a major Asian media conglomerate netting upwards of 700 million viewers a month. They had weekly viewership ratings but sought insight into future ratings. This insight would help them proactively plan corrective action if a decline in ratings is predicted.
Fidelity & Guaranty Life is a leading US based life insurance provider to more than 700,000 policy holders and upwards of 37,000 agents. FGL has several contact centers across the US, with each center fielding as much as 2000 calls a day
Tata Motors Finance Limited (TMFL) is the financing wing of India’s largest automotive manufacturing company. They had a set of 120,000 customer accounts in collections, and the company was already facing losses on their accounts.
ScoreData announced today an investment from the investment subsidiary RSP Fund Ⅵ, LLC. of Recruit Holdings Co., Ltd., Japan.