ScoreData Launches ScoreFast™ 2.0 for Engagement Centers at The Avaya Engage Conference

by Jan 29, 2018ScoreData News

SaaS and On-Prem CC solutions facilitate pre-packaged prediction models and one-click deployment

Palo Alto, Calif. – January 30, 2018 – ScoreData today announced the launch of ScoreFast™ 2.0 for Engagement Centers. ScoreFast™ 2.0 will be demonstrated at the Avaya (NYSE: AVYA) Engage User Conference in New Orleans from January 28 through January 31, 2018. The product can be integrated with Avaya Breeze™ and Avaya Aura Call Center Elite™ deployments.

ScoreFast™ 2.0 will enable Avaya customers to deliver more engaging experiences to their customers, resulting in better personalized interactions through the use of AI and machine learning technologies. The product will also address a number of use cases out-of-the-box including reducing customer churn, increasing collections, mitigating repeat calls, benchmarked and demonstrated through substantially improved KPIs such as FCR, ASA and AHT.

ScoreFast™ 2.0 has been designed to deliver next-generation digital experiences that are driven by historical and real-time data sets. ScoreData’s patent-pending Dynamic Machine Learning ensures the lowest total cost of ownership (TCO) for deployed predictive solutions. ScoreFast 2.0 focuses on three primary areas in modern digital engagement centers:

  • Smart Routing obviates the need for static rules and allows new customer attributes to be dynamically used
  • Agent Empowerment which provides customer-specific, contextual agent scripts using customer segmentation, domain, and use-case data
  • Superior Workforce Optimization by leveraging predictive models and analyzing and prioritizing agent skillsets and caller feature management

“ScoreData is an established partner of the Avaya DevConnect and A.I. Connect programs. We are working with a broad range of partners who are rapidly integrating AI and Machine Learning technologies into the Avaya product lines” said Eric Rossman, Vice President, Alliances and Partnerships, Avaya.

“Adoption of AI/ML in the enterprise is all about making better decisions, increasing the value delivered to all customer touch-points in the omni-channel. ScoreData’s ScoreFast™ 2.0 is a proven AI platform that has delivered proven predictive applications to a number of customers. ScoreData has been working with Avaya through the A.I. Connect ecosystem to deliver better net promoter scores, revenue gains, and direct impact on the bottom line.” said Vas Bhandarkar, CEO of ScoreData Corporation.

Please see us at Booth 550, and at the Avaya A.I. Connect Zone.

About ScoreData

ScoreData Corporation is re-inventing how customers engage with businesses across the omni-channel using artificial intelligence and patented dynamic machine learning (DML™). ScoreData’s ScoreFast™, not only revolutionizes how businesses combine external data sets with legacy enterprise data, but also dramatically improves customer experience with predictive customer-agent mapping, agent empowerment, and workflow optimization in the modern Digital Engagement Center.

ScoreFast™ is an award-winning predictive application development system that improves critical KPIs such as first call resolution (FCR), shortens average handle times (AHT), and dramatically improves customer experience and net promoter scores (NPS). ScoreFast™ also streamlines the development of predictive analytics applications at enterprise engagement centers. ScoreFast™ deployments have demonstrated significant lift, and performance improvements across several use-cases, at a number of Fortune 1000 customer engagement applications for insurance, financial services, and media industries.

ScoreData Corporation is a privately held company based in Palo Alto, California. www.scoredata.com

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